And so here we are, at the end of the year, the end of the decade. It's been eventful. I was in Liverpool the other day and visited two work friends, Paul and Andy. I like meeting those two, we just clicked right back in and it was like we were just going off for a mooch around town over a long lunchtime. It was good to be back, but Liverpool didn't feel like home anymore.Thursday, 31 December 2009
You Were Right
And so here we are, at the end of the year, the end of the decade. It's been eventful. I was in Liverpool the other day and visited two work friends, Paul and Andy. I like meeting those two, we just clicked right back in and it was like we were just going off for a mooch around town over a long lunchtime. It was good to be back, but Liverpool didn't feel like home anymore.Tuesday, 22 December 2009
Christmas on Ice
Snow is falling off the roof in blocks as we step out onto the ice skating rink in our blue skates. It's a slow start, skating around the outside, keeping the barrier in easy reach, until we make our way gradually towards the middle where the fast skaters are flying past. You feel yourselves falling backwards and the confidence goes. Others fall and we start to slow down. We stop to look at the dark walls of the Tower of London, contrasted with the well lit offices of the big glass buildings in front of us. We take a corner fast and we fall over. We're back to where we started.Monday, 14 December 2009
Ranting
Ok, it’s nearly Christmas, good will to all mankind, the season to be jolly etc. I’ll get round to that soon enough but first let me indulge in a bit of banter. It's nearly the new decade and I want to mention a few things that crept into the early 21st century and shouldn't be allowed any further.
Men trying to sell toiletries in night club toilets
What’s this all about? You go to the toilet and a man selling toiletries squirts the soap for you and turns the tap on and you’re supposed to tip him? It’s a sickness my friends. Give the guy a proper job in your club or get rid of him. These people have crept into night club toilets across the land. You can’t even go to the toilet without someone trying to sell you something. That’s fucking sick. I'll wash my own hands. And while we’re at it I’m quite capable of turning a handle on a toilet door rather than wanting to press a button, Mr idiot designer who designed toilet doors on trains.
Text messaging as a form of conversation.
Camden
Automated/most customer services
So you phone with a problem, you’re taken to a series of options, which lead you down a cul-de-sac that won’t answer your query, then you’re told what to do for a problem you don’t have, and the phone cuts off, as if you’re query has been in any way answered.
And while we’re at it, what happened to customer service? It’s all attitude and people pointing the accusatory finger at you. On trains, in Banks, on the phone to the Council.
And what’s going on with administration systems? They can’t process anything: contact lenses can’t arrive, council tax bills can’t arrive, driving licence sent to the wrong address, any money you’re owed – no chance. It’s the 21st century and a change of address has made me notice that virtually nobody seems to be able to process anything anymore; everything is so fucking lame. This has got to change.
Manners for customer based jobs should be re-introduced into the new decade. Oh, and top hats too. This helps with the manners you know. You can tip your hat to people to greet them.
Tuesday, 8 December 2009
Busy

